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Client Services / Administrative Assistant

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Centre for Eating, Weight and Body Image (CEWBI)

 

Location​

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This role is 100% remote (work from home) and supports our clinics at East Melbourne & Yarrawonga.

The Role

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You will serve as the vital bridge between our two private practices, ensuring that our clients feel welcomed, understood, and valued. This role provides the opportunity to be part of a diverse and multifaceted clinical environment, working alongside highly-experienced professionals and administrators within an empathetic team.
 

Key Responsibilities

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  • Efficiently address client queries, both via phone and email, ensuring they're directed to the right practitioner or service.

  • Oversee client bookings for face-to-face and Telehealth using Halaxy across both practices.

  • Ensure required documentation is uploaded prior to client appointments, and manage any follow-ups for missing information.

  • Handle client payments and manage Medicare rebates.

  • Collaborate closely with both clinical and administrative colleagues, prioritising strong inter-clinic communication.

  • Schedule and attend regular meetings with the team and with the director and psychologists.

  • Recognise opportunities for process enhancements and develop efficient strategies.

  • Implement and oversee new administrative processes, ensuring their effectiveness.

 

About You


This position is well suited to a psychology/allied health student who would like a break from study, and wants to use their knowledge and get some relevant experience. We are in search of a candidate eager to commit to a full-time or near full-time position, with the intention of a medium to long-term engagement, ideally spanning a minimum of two years.
 

You are:

  • Experienced in administrative roles, especially within medical/health sectors, or studying psychology.

  • Capable of excellent verbal and written communication.

  • Highly organised, with a high level of attention to detail and accuracy, and able to prioritise and manage tasks for two practices.

  • A strong customer service oriented person, with an excellent telephone manner.

  • Highly computer-literate, comfortable with technology such as practice management software, Google Suite, Zoom, etc.

  • Eager to learn and grow.

  • Capable of building relationships with internal and external stakeholders.

  • Flexible and adaptable to changing workloads.

  • Understanding of and competence in managing ethical, legal, and professional issues, including maintaining appropriate confidentiality.

 

What's in it for You?

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  • Full-time (or as close to full-time as possible) employment.

  • Be an integral part of two growing practices, each with its unique character and ethos.

  • Regular team meetings, training, and avenues for growth.

 

We are dedicated to encouraging applications from diverse candidates. We foster an environment that values inclusivity, training, and career advancement.

If this sounds like it might be of interest, please do send through your CV and a cover letter to emma.sparenburg@cewbi.com.au and we'll be in touch asap.
 

There is no closing date, and we will be contacting people as soon as they apply. So don't hesitate if you are who we've been looking for!

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Eating Disorder Psychologist Position Description

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Centre for Eating, Weight and Body Image (CEWBI)

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We have opportunities available for psychologists who are passionate about providing client-centred, empirically-supported psychological assessment, treatment, and support for individuals experiencing eating, weight, or body image related difficulties. Our goal is to make empirically-supported treatment available in the community, and we have a reputation as a leading treatment provider in this area. Our services are in high demand, and we look forward to welcoming more psychologists to our committed and supportive team.

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We focus on the psychological assessment and treatment of eating, weight, and body image concerns and associated physical health (e.g., diabetes, polycystic ovary syndrome) and mental health (e.g., depression, anxiety, adjustment disorders) difficulties in adults, adolescents and children.  We have strong links with GPs, psychiatrists, and allied health providers including dietitians and other psychologists. Many clients also find us through word of mouth, both through existing clients and our website and social media.

 

We are seeking psychologists for our East Melbourne Clinic to provide a combination of face-to-face and telehealth appointments. Psychologists available for telehealth only will also be considered.

 

The Team 

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CEWBI psychologists are experienced, passionate, and committed to providing best-practice, evidence-based care to individuals with eating, weight and body image concerns.

 

Our practice Director, Dr Leah Brennan, is a Clinical, Health, Educational and Developmental Psychologist. Leah is passionate about maintaining a supportive and evolving practice where psychologists feel valued, are supported to deliver empirically-supported treatment, and have opportunities to develop their clinical skills and interests.

 

Our Client Support Team looks after both our clients and our psychologists. They take care of most reception and administration duties, leaving our psychologists to focus their time and energy on their clients. Our Client Support Team anticipates our needs and provides seamless systems that reduce admin demands on psychologists.

 

Our training, supervision and support program

 

We are passionate about providing an engaging, motivating and supportive workplace for our team. We know that our clients will receive high-quality care if our psychologists are well supported.

 

We provide a comprehensive training and support program tailored to the needs of the individual psychologist (including registrars). This includes:

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  • Formal training in a range of empirically-supported eating disorder treatments including (but not limited to) Cognitive Behaviour Therapy for Eating Disorders (CBT-E), Family Based Therapy (FBT), and Specialised Supportive Clinical Management (SSCM). This training is delivered by national and international experts.

  • Regular individual and group supervision provided by experienced, approved supervising psychologists.

  • Regular modality specific (i.e., CBT-E, FBT, etc) group supervision facilitated by local and international experts.

  • Access to skills workshops facilitated by experienced psychologists covering a range of topics important for clinical practice (e.g., managing admin tasks, setting and reviewing homework tasks, liaising with referrers, Medicare etc)

  • Registrar programs for Clinical Psychology, Health Psychology, Educational and Developmental Psychology.

 

About the role

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We are looking for psychologists with a passion for the treatment of eating, weight and body image concerns. The successful applicant will provide empirically-supported psychological assessment, treatment, and support for adults, adolescents and/or children with eating, weight and/or body image concerns. This is a part-time (minimum 2 days, 3+ days preferred) or full-time role.

 

Our clients come from a range of backgrounds and present with a variety of eating, weight and body image concerns. This enables our clinicians to have varied clinical caseloads. CEWBI does not accept referrals from third parties (e.g., Workcover, TAC, DVA) and we do not provide court reports or assessments.

 

Essential Criteria 

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  • Unrestricted psychologist registration with AHPRA.

  • Current public and professional indemnity insurance in line with AHPRA requirements.

  • Formal training in Cognitive Behavioural Therapy Enhanced (CBT-E) and/or Family Based Therapy (FBT) for eating disorders (or willingness to complete this training before commencing with CEWBI).

  • Experience in the treatment of eating, weight and body image concerns.

  • Experience in the delivery of face to face and telehealth psychological services.

  • Experience in the delivery of telehealth psychology.

  • Ability to provide psychological services and reports in a manner that at all times is consistent with legal, ethical and professional requirements.

  • Ability to maintain record keeping that is at all times up-to-date and consistent with legal, ethical and professional requirements.

  • Ability to develop therapeutic rapport with clients and implement empirically supported treatments.

  • Demonstrated commitment to continued supervision and professional development.

  • Strong interpersonal and communication skills.

  • Ability to work independently, and to be a cooperative and supportive team member.

  • Ability to develop relationships with referrers and other members of the treating team.

  • The desire to work as an active part of the team and contribute to continued practice growth.

  • A current Working with Children Check and Police Check.

  • Continued access to your own laptop/computer and access to an appropriate confidential space for the provision of telehealth psychology.

  • The capacity to see clients at a minimum of two days per week (or equivalent).

  • Commitment to be a part of CEWBI for the long term.

 

Benefits

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  • A remuneration and contractor agreement that is competitive and transparent, and includes quality training and supervision opportunities (as outlined above).

  • Regular team meetings and supervision (supervision for endorsement purposes also available).

  • Administrative and reception support including the provision of client management and payment software, the intake and allocation of new clients, and support with administrative needs of existing clients.

  • Comprehensive marketing to local referrer networks, and support in a building professional profile with new and existing referrers. 

  • The opportunity to work within a highly regarded, collegial and supportive team, that has a passion for evidence-based, best-practice treatment for individuals experiencing eating, weight and body image concerns.

  • Registrar programs are available for Clinical Psychology, Health Psychology, Educational and Developmental Psychology.

 

Application Requirements

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Applications should be directed to the Director of the Centre for Eating Weight and Body Image and forwarded to emma.sparenburg@cewbi.com.au. The application should include (1) a cover letter which outlines your response to the essential selection criteria, (2) a CV summarising your training, qualifications, experience, and skills, (3) details of at least 2 referees who can speak to your psychological training, skills and experience, and (4) for registrars and interns, copies of mid and end of placement review reports.

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